Travellers will often have no issue booking flights and hotels, but narrowing down things to do while on vacation can be overwhelming. Imagine a platform where, with just a few taps, you could have tickets booked for three tours, four evening events, and two family attractions – all in one place. Klook makes that a reality. Since 2014, it has been providing activity and experience bookings for travellers worldwide, with over a million options available.
What is Klook?
Klook is a platform best used for booking the activity portion of your travels. Rather than flights or hotels, it focuses on local events, experiences, and things to do – handpicked activities that might not be on a typical traveller’s radar but would make for a memorable afternoon or evening. From intimate guided tours and immersive cultural experiences to adventurous hikes and family attractions, Klook allows local operators to list tour packages directly on the platform, giving bookings a personalised, insider feel.
Based in Hong Kong, Klook’s strongest coverage is across Asian destinations, though it does offer bookings for popular landmarks and attractions around the world. Once you sign up for an account, you can earn Klook Credits and receive occasional discount codes – giving you multiple ways to save while booking exactly what you want.
Pros and Cons of Klook
| Pros | Cons |
|---|---|
| Exclusive promo codes for account holders | Complications with cancellations and refunds |
| Skip-the-line tickets for select top-rated attractions | Slow customer support response times |
| Competitive pricing with discount codes and Gold member exclusives | Some bookings may cost more than booking directly with the attraction |
What It’s Like to Book with Klook
The booking process starts by searching by location or attraction, then narrowing results to the exact date and time that fits your trip. Klook displays a calendar with pricing for each day, making it easy to compare costs across different dates. Being logged into your account – whether via the website or the app – keeps your bookings organised and checkout seamless.
Before confirming, you can see how much Klook Cash the booking will earn, which adds an extra incentive to complete the purchase. You can either book immediately or add to your cart and continue browsing, which can sometimes allow you to bundle tickets and save money.
How Klook Compares to Other Travel Sites
Klook vs. Viator
Klook’s primary strength is Asia, while Viator operates on a larger global scale and tends to have more availability outside of that region. Both platforms offer a similar booking experience, but Klook’s instant confirmation and streamlined buy-now process can make reserving tickets faster. Klook is generally more affordable, though its slower customer support response times can be a drawback if there’s any uncertainty around your travel dates.
Klook vs. Get Your Guide
Where Klook focuses on Asia, Get Your Guide has a stronger presence in Europe and Australia. Both platforms offer a wide variety of attractions, easy-to-navigate apps, and competitive pricing. They are also similarly matched in their drawbacks – user reviews have noted that customer support for both platforms can be inconsistent, and booking through either may occasionally cost more than purchasing tickets directly from the attraction. Of the three platforms compared here, Get Your Guide is probably the most similar to Klook overall.
Klook vs. Expedia
Expedia is a more comprehensive travel platform, covering flights, car rentals, and all-inclusive packages in addition to activities. While both Klook and Expedia offer sightseeing tours and events, Klook’s specialisation in experiences allows it to surface more unique, curated options. Both platforms also have their own rewards systems. That said, reviews indicate that customer support can be slow on both – so it’s best to book only when your plans are confirmed.
Who Should Use Klook?
Klook’s user-friendly app and variety of experiences make it suitable for most travellers, but it’s especially valuable for those visiting Asia. Families, solo travellers, and couples alike can all benefit from its discount codes, e-vouchers, and curated local experiences. If you’re travelling within Asia and want to make the most of your time there, Klook is one of the best tools available for finding and booking activities.
Final Verdict: Should You Use Klook?
Klook is a strong contender for anyone travelling in Asia. With highly rated reviews, a trustworthy platform, and a growing catalogue of experiences worldwide, it’s a reliable and rewarding way to book activities. The more you use it, the more you save through Klook Cash and Gold member perks. If you’re looking for a comprehensive all-in-one travel platform, there may be better options – but if activities and experiences are your priority, Klook is hard to beat.
Frequently Asked Questions
Is Klook Legit?
Yes. Klook is a legitimate booking platform with a strong track record. Payments are processed securely through a third-party provider, meaning Klook never stores your personal banking information. This adds an extra layer of security – even in the event of a data breach, your financial details would not be exposed. Klook also offers exclusive promo codes to help users save money on verified bookings.
Are Reviews on Klook Reliable?
Reviews left in the app store or on platforms like Reddit tend to be honest and useful, but there have been reports of fake Google reviews for Klook. As with any platform, it’s best to cross-reference reviews across multiple sources rather than relying on one alone. Video content from travel creators who have booked through Klook can also be a helpful and trustworthy resource.
What Happens If a Tour Is Cancelled?
This depends on the specific booking, but in most cases users receive a cancellation email followed by a full refund to their original payment method. Note that some bookings are non-refundable even when cancelled by the host rather than the guest. Always review the refund and cancellation policy carefully before confirming any booking.
Can I Use Klook Internationally?
Yes. Klook can be used from anywhere in the world to book attractions across a wide range of destinations. The platform allows users to select their preferred language and currency, making it easy to see accurate pricing in real time.
Is There a Loyalty or Rewards Programme?
Yes. Klook’s loyalty programme, Klook Rewards, offers members exclusive perks and deals not available to non-account holders. Instead of traditional points, members earn Klook Cash which can be applied directly toward future bookings. Combined with credit card rewards points earned on purchases, the savings can add up quickly over time.
Can I Modify or Reschedule a Booking?
Unfortunately, Klook does not currently allow modifications or rescheduling once a booking is confirmed. The workaround is to cancel and rebook for the new date or time. This makes it especially important to review the cancellation policy before booking – always ensure a full refund is available for any activity you may need to cancel, and take note of any applicable cancellation fees.